What Are the Biggest Complaints about Real Estate Agents?

Real estate agents are often the unsung heroes of the real estate industry. They help buyers and sellers navigate through the complex process of buying and selling a home. Despite the vital role they play in the real estate industry, real estate agents come with their own set of issues, particularly when it comes to customer service. Here are some of the biggest complaints about real estate agents.


One of the biggest complaints people make about real estate agents is a lack of professionalism. Many agents are often not very organized when it comes to their paperwork or timelines and can be late to answer phone calls or emails. It has also been reported that some agents lack certain know-how when it comes to following up or providing timely updates on the progress of a transaction. This lack of professionalism can be very frustrating for potential homebuyers or sellers.

Poor Communication

Another of the most common complaints about real estate agents is poor communication. Many people find that their agents are not very clear about the services they can provide or what is expected of them. In some cases, agents might seem unable to communicate their thoughts clearly or answer questions promptly. Poor communication can lead to confusion and frustration, making it difficult to navigate the process of buying or selling a home.

Unrealistic Expectations

Some people have complained that their agents set unrealistic expectations when it comes to buying and selling a home. Agents who set these expectations can be accused of doing so in order to make a quick sale or upsell a higher-priced property. In some cases, these agents have been known to rush clients into a sale and have been known to pressure them into entering an agreement even if they are not completely comfortable with it.

High Commission Rates

The commission rate agents charge is often one of the biggest complaints against them. Many homebuyers and sellers feel that agents are charging too much for their services and that their fees are often not commensurate with the value of the services they provide. This can leave buyers and sellers feeling taken advantage of, as they often do not feel that their agents have earned the money that they are charging.


Another complaint about real estate agents is that they can be dishonest. This can take the form of agents not disclosing important information, such as property defects or hidden fees, or agents pushing buyers and sellers to sign contracts before they are ready. This can leave buyers and sellers feeling taken advantage of and can lead to costly mistakes.


Real estate agents play an important role in the process of buying and selling a home. However, it is essential to be aware of the potential pitfalls of using their services. Being aware of these potential issues can help to ensure that the process of buying or selling a property runs smoothly. If you’ll be working with a real estate agent, it’s important to do your due diligence to ensure that you are working with a reputable professional. 

Turn to Sander Scott when looking for a real estate agent you can trust. Sander Scott is a real estate professional who is dedicated to providing the highest level of service to his clients. He is an experienced agent who understands the ins and outs of the real estate market and is well-versed in the complexities of the buying and selling process. Whenever you need help from a Traverse City real estate agent you can rely on, reach out to Sander Scott for the expertise and guidance you need.

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